Torrington Park Group Practice

Torrington Park Group Practice 2019-06-11 Person 3 5 0

As a professional, I don't have the time to spend 40 minutes at 8am to get an appointment at the surgery and often don't require an appointment with such urgency. Please please please bring back the online booking system! It is a super handy system for people who aren't on deaths door when they ring but need to schedule an appointment or follow up. It will also reduce the pressure on the receptionists in the morning because they will receive less calls.

Torrington Park Group Practice 2019-05-28 Person 1 5 0

I have been on the phone for 40 minutes so far today and no one has answered. Whenever I have phoned it has taken over 20 minutes for the receptionists to answer. Doctors are friendly when you finally get through. My mum is housebound and has recently joined the practice but has never been seen by a gp. I live in Essex and could have driven over to the surgery before they answer the phone. Disgraceful.

Torrington Park Group Practice 2019-05-08 Person 4 5 0

My GP is helpful, listens and makes sure that I have covered my care needs. The people in reception are always polite and nice even when there is a high number of calls and have to deal with patients as well The only point of improvement would be the fact that getting an appointment sometimes can be difficult.

Torrington Park Group Practice 2019-01-21 Person 1 5 0

Not actioning on decisions or passing on information. Receptionists, one in particular is unempatetic, inconsiderate and quite rude. Lacking in continuity of care. Started well but rapidly declined. They think I am concerned about how many patients they have on their books, I don't. If they can not cope with what they have stop taking on more.

Torrington Park Group Practice 2018-10-25 Person 1 5 0

Unfortunately the senior doctors at the practice are not interested in helping terminally ill patients. Very poor care from this practice Almost impossible to get through on the phone. When told I was number one in the queue, waited 44 mins and then 30 mins before giving up.